Shipping and Returns

Effective June 14, 2026. Orders are reviewed for destination, legal restrictions, product handling, documentation, and carrier availability before dispatch.

Shipping costs

Eligible orders with a cart subtotal of $400 USD or more after discounts receive free shipping automatically. Customs duties, taxes, permits, and other government charges remain the buyer’s responsibility unless Azure agrees otherwise in writing.

Destination and customs

The buyer must provide a complete deliverable address and confirm that the materials may lawfully be purchased, imported, possessed, and used for research at the destination. Customs decisions, permits, duties, taxes, and local restrictions may affect delivery.

Timing and tracking

Delivery windows are estimates, not guarantees. Timing depends on order review, payment confirmation, stock allocation, documentation, carrier service, customs, weather, and destination. Tracking is sent after dispatch when available.

Inspection and reporting

Inspect the package promptly. Report damage, temperature concern, missing or incorrect items, or a delivery discrepancy to support@azuresynthetics.com with the order number, product, lot reference, packaging photos, and shipping label.

Cancellation and returns

Contact support before returning any material. Where applicable, consumers may have a statutory cancellation period for eligible unopened goods. Exceptions may apply to custom goods, rapidly deteriorating goods, or sealed goods that are unsuitable for return after unsealing. Mandatory local rights remain unaffected.

Refund review

Approved remedies may include replacement, store credit, or refund depending on the verified issue, product condition, carrier record, and applicable law. Shipping, customs, and payment fees are handled according to the cause of the issue and mandatory rules.