运输和退货

Effective June 14, 2026. 在发货前，我们会审核订单的目的地、法律限制、产品处理、文档和承运商可用性。

Shipping costs

Eligible orders with a cart subtotal of $400 USD or more after discounts receive free shipping automatically. Customs duties, taxes, permits, and other government charges remain the buyer’s responsibility unless Azure agrees otherwise in writing.

目的地和海关

买方必须提供完整的送达地址，并确认材料可以在目的地合法购买、进口、拥有和用于研究。海关决定、许可证、关税、税收和当地限制可能会影响交货。

计时和跟踪

交付窗口是估计值，而不是保证值。时间取决于订单审核、付款确认、库存分配、文件、承运人服务、海关、天气和目的地。发货后如有可用，将发送跟踪信息。

Inspection and reporting

Inspect the package promptly. Report damage, temperature concern, missing or incorrect items, or a delivery discrepancy to support@azuresynthetics.com with the order number, product, lot reference, packaging photos, and shipping label.

Cancellation and returns

Contact support before returning any material. Where applicable, consumers may have a statutory cancellation period for eligible unopened goods. Exceptions may apply to custom goods, rapidly deteriorating goods, or sealed goods that are unsuitable for return after unsealing. Mandatory local rights remain unaffected.

Refund review

Approved remedies may include replacement, store credit, or refund depending on the verified issue, product condition, carrier record, and applicable law. Shipping, customs, and payment fees are handled according to the cause of the issue and mandatory rules.