Azure Synthetics
Shipping and Returns
Use policy
Research use only. Not for personal, clinical, or veterinary use. No preparation, treatment, or outcome guidance is provided.
Shipping and returns are handled around temperature-aware fulfillment, inspection timing, and order review.
Shipping handling
Cold-chain or stabilizing packaging may be used when product handling notes call for it. Inspect shipments promptly after delivery.
Returns
Because materials can be temperature-sensitive, return eligibility depends on order status, handling history, and support review.
Support
Contact the support desk with order numbers, lot references, and delivery photos when requesting fulfillment help.